FAQ
Products
What is frankincense?
Frankincense is a natural resin harvested from Boswellia trees. We source premium resin from Dhofar, Oman where the world’s best grade grows.
Where does your frankincense come from?
All of our frankincense is ethically sourced directly from trusted suppliers in Dhofar.
How do i use frankincense?
Common uses include burning on charcoal as incense, chewing small pieces or grinding into blends for aromatherapy.
Is it safe to chew?
Yes when used in small amounts. Our resin is food-grade quality, but we advise moderation and avoiding use if pregnant or under medical treatment.
How strong is the aroma?
Royal Hojari has a clean, citrus-pine scent. Other grades are deeper, smokier and more resinous.
How should i store frankincense?
Keep sealed, cool and dry. Avoid moisture and heat.
Do you offer bulk or wholesale orders?
Yes. Contact us for wholesale pricing and quantities.
Orders
How do i place an order?
Add items to cart and checkout securely online.
Can i change or cancel my order?
Contact us as soon as possible before dispatch.
Will i receive tracking?
Yes. Tracking details are emailed once your order ships.
Shipping & Returns
How long does shipping take?
UK orders ship within 24–48 hours and arrive in 2–4 working days.
Do you ship internationally?
No, we are currently shipping to UK only.
What is your returns policy?
Contact us within 30 days of delivery for a refund or replacement.
What if my order arrives damaged?
Email us with photos and we will arrange a replacement or refund.
General & Wholesale
Do you offer bulk or wholesale orders?
Yes. Contact us for wholesale pricing and quantities.
How can i contact you?
Email support@frankincenseco.com at any time.
Will i receive tracking?
Yes. Tracking details are emailed once your order ships.